Nyavani EAP and Wellness Consultants implement a dedicated toll-free number for the exclusive use by employees of our client organisation and their immediate family members nationally. All employees and their immediate families/dependants, i.e. spouse or life partner, children, siblings, parents, will have immediate, access to telephonic counselling via a multilingual professional confidential and unlimited 24/7/365 virtual call centre, with arranged face-to-face counselling, where appropriate. The telephonic counselling service is available in a language preference of the client.  

Much like most presenting problems, the telephonic counselling service is equally multi-layered. Using this holistic approach, each caller will receive a support solution uniquely crafted to suit his or her needs.

·       In the case of a self-referral, a clinical consultant will answer the employee’s call, conduct a risk assessment, and agree with the caller on an appropriate solution path. A multi-layered offering can include emotional counselling, financial and/or legal advice.

·       Ongoing follow-up calls to the employee will be scheduled up until the employee is able to self-manage the situation effectively. The majority of employee self-referrals can usually be resolved through this process. If not, a process of further in-depth assessment and/or referrals for in-person (face-to-face) counselling will be initiated.

·       The call centre provides confidential assistance 24/7/365, by a team of clinically qualified, multilingual accredited counsellors.

·       Appropriate solution planning, intervention implementation and monitoring of progress in followed to ensure quality care is provided at all times.